Refund policy

When Is a Refund Possible?

According to Ukrainian legislation, refunds for event invitations (certificates) may be issued by the organizer in the following cases:

• Event cancellation.
• Significant changes to event details (time, date, or venue).
• Personal reasons of the customer that prevent participation, provided that notification is given 24 hours before the event.

Please note: if the cancellation request is made less than 24 hours before the event, a refund will not be issued.

How to Request a Refund?

If one of the aforementioned conditions applies, the customer can contact AviaSim through one of the following methods:

• Call us at +380507370800.
• Message us on social media.

To request a refund, you will need to:

1. Contact us using any convenient method.
2. Complete a refund application form, specifying the reason for the refund.

Refunds can be credited to the customer's bank account provided in the application or transferred to a "deposit" for participation in another event.

How Are Refunds Processed?

• Bank transfer fees are non-refundable.
• Refunds are issued exclusively in non-cash form to the bank account within 10 business days from the date the refund application is received.
• The refund application can only be submitted by the purchaser whose details are specified in the order.

Why Choose AviaSim?

We sell 100% official and genuine event invitations (certificates) because we are the event organizers and work only with reliable partners. We ensure the utmost security in your purchase and are always ready to assist!

If you have questions, feedback, or wish to request a refund, feel free to contact us through any convenient method!